EGI FitSM Training

Learn how to manage IT services with a pragmatic and lightweight standard

Provided by:
EGI Federation
Research area:
Generic
Dedicated for:
Researchers, Research organisations, Business, Research group, Providers
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With FitSM Training you will learn the fundamentals of IT service management and how to implement FitSM in your organisation through a combination of lessons and examples.

FitSM is a lightweight standard for IT service management. It brings order and traceability with simple, practical support and provides a common conceptual and process model setting out realistic requirements.

The training programme is structured in three levels: Foundation, Advanced and Expert.

With FitSM training you can:

  • Increase your expertise in managing IT services
  • Raise your professional profile by a recognised certification

EGI offers two types of training courses that can be requested:

  • Open Registration: open for individual registrations and organised at a pre-determined date and location.
  • In-House: for organisations needing several members of staff to be trained. The date and location of the training are mutually agreed.

Service offers

Internal ordering

FitSM Foundation Level

Target audience: All individuals involved in the provisioning of (federated) IT services, Candidates who wish to progress to advance level of the qualification and certification scheme

Internal ordering

Advanced Level in Service Planning and Delivery

Target audience: Individuals aiming to fulfil a coordinating role in the ITSM processes related to the planning and delivery of IT services, Candidates who wish to progress to expert level of the...

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Internal ordering

Advanced Level in Service Operation and Control

Target audience: Individuals aiming to fulfil a coordinating role in the ITSM processes related to the operation and control of IT services, Candidates who wish to progress to expert level of the...

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Internal ordering

Expert Level

Target audience: Individuals aiming to fulfil the role of internal or external consultant or auditor in the topic area of IT service management (ITSM).

Places and languages
  • Europe
  • English
Service Availability
Related Infrastructures and Platforms
  • EGI
Links
Documents
Service phase
  • Production
Last Update
  • 16.10.2020

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