FitSM

Learn how to manage IT services with a pragmatic and lightweight standard

(0.0 /5) 0 reviews
Order

If you want to ask a question about this service please login

FitSM is a lightweight standards family aimed at facilitating service management in IT service provision, including federated scenarios. FitSM training aims at providing those involved in operating federated infrastructures with the professional skills they need in order to effectively manage their services.

FitSM professional training is certified by TÜV SÜD, a global leader in standardisation and certification. The qualification programme offers three training levels: Foundation, Advanced and Expert.

To request a training you need to:

  1. Choose the training courses that best fit with your needs below.
  2. Add the courses to the cart.
  3. Go to the cart and submit your order.
  4. You will receive an email summarising your order.
  5. You will be contacted by the EGI support team."

Service offers

FitSM Foundation Level

Target audience: All individuals involved in the provisioning of (federated) IT services, Candidates who wish to progress to advance level of the qualification and certification scheme

Technical parameters
Number of students 1 - ?

Advanced Level in Service Planning and Delivery

Target audience: Individuals aiming to fulfil a coordinating role in the ITSM processes related to the planning and delivery of IT services, Candidates who wish to progress to expert level of the qualification and certification scheme.

Technical parameters
Number of students 1 - ?

Advanced Level in Service Operation and Control

Target audience: Individuals aiming to fulfil a coordinating role in the ITSM processes related to the operation and control of IT services, Candidates who wish to progress to expert level of the qualification and certification scheme.

Technical parameters
Number of students 1 - ?

Expert Level

Target audience: Individuals aiming to fulfil the role of internal or external consultant or auditor in the topic area of IT service management (ITSM).

Technical parameters
Number of students 1 - ?

Consultancy

Advise on how to manage IT services with a pragmatic and lightweight standard.

Technical parameters
Places and languages
  • Europe
  • English
Related Infrastructures and Platforms
  • EGI
Support
Documents
Service phase
  • Production (min. TRL 8)

The EOSC portal is been jointly developed and maintained by the EOSC-hub, eInfraCentral and OpenAIRE-Advance projects funded by the Euopean

Union’s Horizon 2020 research and innovation programme with contribution of the European Commission

2018 EOSC Portal