EGI FitSM Training

Learn how to manage IT services with a pragmatic and lightweight standard

Provided by:
EGI Foundation
Scientific domain:
Generic
Dedicated for:
Researchers, Providers, Businesses, Research Groups, Research Organisations
(0.0 /5) 0 reviews
Access the resource Order required
PowerFit web portal
Finding Anisotropy Tensor
SpotOn
HADDOCK Web Portal
DisVis web portal

With FitSM Trainingyou will learn the fundamentals of IT service management and how to implement FitSM in your organisation through a combination of lessons and examples. FitSM is a lightweight standard for IT service management. It brings order and traceability with simple, practical support and provides a common conceptual and process model setting out realistic requirements. The training programme is structured in three levels: Foundation, Advanced and Expert. With FitSM training you can: Increase your expertise in managing IT services. Raise your professional profile by a recognised certification. EGI offers two types of training courses that can be requested: Open Registration: open for individual registrations and organised at a pre-determined date and location. In-House: for organisations needing several members of staff to be trained. The date and location of the training are mutually agreed. Foundation Level, Advanced Level in Service Planning and Delivery, Advanced Level in Service Operation and Control, Expert Level, Expert Bridge (Side entry for ITSM professionals)Increase your expertise in managing IT services, Increase professional profile by a recognized certification.13 total courses run commercially by EGI, for a total of over 100 certificates released.Following istitutions having received the service: CSC - IT Center for Science, EGI Foundation, EMBL-EBI, German Climate Computing Centre (DKRZ), i2CAT Foundation, INFN (Bologna, LNF, MIB, Pisa, Rome1, Rome2, Torino), Jisc, Karlsruhe Institute of Technology, Karolinska Institutet, KTH - Royal Institute of Technology, NSC, Pure Purpose, LLC, STFC, SURFnet, SURFsara, Terradue (IT Srl, UK Ltd)

Resource offers

Order required

FitSM Foundation Level

Target audience: All individuals involved in the provisioning of (federated) IT services, Candidates who wish to progress to advance level of the qualification and certification scheme

Order required

Advanced Level in Service Planning and Delivery

Target audience: Individuals aiming to fulfil a coordinating role in the ITSM processes related to the planning and delivery of IT services, Candidates who wish to progress to expert level of the...

Show more

Order required

Advanced Level in Service Operation and Control

Target audience: Individuals aiming to fulfil a coordinating role in the ITSM processes related to the operation and control of IT services, Candidates who wish to progress to expert level of the...

Show more

Order required

Expert Level

Target audience: Individuals aiming to fulfil the role of internal or external consultant or auditor in the topic area of IT service management (ITSM).

Scientific categorisation
Generic
  • Generic
    • Generic
Categorisation
  • Education & Training
    • Open Registration Courses
Target users
  • Researchers
  • Providers
  • Businesses
  • Research Groups
  • Research Organisations
Resource availability and languages
  • English
More about EGI FitSM Training
Tags: fitsm itsm

The EOSC Portal is operated by the EOSC Enhance (Grant Agreement no. 871160), EOSC-hub (Grant Agreement no. 777536), and OpenAIRE-Advance (Grant Agreement no. 777541) projects funded by the European Union’s Horizon 2020 research and innovation programme.For a complete list of contributors, visit the About EOSC Portal