EGI Helpdesk

Your point of contact to ask for support at EGI

Provided by:
EGI Foundation
Scientific domain:
Generic
Dedicated for:
Businesses, Researchers, Research Projects, Research Organisations
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Helpdesk provides you with the information and support you need to troubleshoot your product and service problems. You can report incidents, bugs or change requests. EGI provides support to users and operators through a distributed helpdesk with central coordinating. The central helpdesk provides a single interface for support. The support activities are grouped in first and second level support. Main characteristics: Central point of contact for support. Repository of information and solutions. Keeps track of progress of ongoing issues happening on the infrastructure. Have a central point of contact for support, route issues to where they can be solved.EGI resource providers: https://www.egi.eu/federation/data-centres/EGI users

Scientific categorisation
Generic
  • Generic
    • Generic
Target users
  • Businesses
  • Researchers
  • Research Projects
  • Research Organisations
Resource availability and languages
  • English
More about EGI Helpdesk
Tags: helpdesk

The EOSC Portal is operated by the EOSC Enhance (Grant Agreement no. 871160), EOSC-hub (Grant Agreement no. 777536), and OpenAIRE-Advance (Grant Agreement no. 777541) projects funded by the European Union’s Horizon 2020 research and innovation programme.For a complete list of contributors, visit the About EOSC Portal