EGI Helpdesk

Your point of contact to ask for support at EGI

Provided by:
EGI Federation
Research area:
Other
Dedicated for:
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Helpdesk provides you with the information and support you need to troubleshoot your product and service problems. You can report incidents, bugs or change requests.

EGI provides support to users and operators through a distributed helpdesk with central coordinating.  The central helpdesk provides a single interface for support. The support activities are grouped in first and second level support.

Main characteristics:

  • Central point of contact for support
  • Repository of information and solutions
  • Keeps track of progress of ongoing issues happening on the infrastructure

Have a central point of contact for support, route issues to where they can be solved. EGI resource providers: https://www.egi.eu/federation/data-centres/EGI users

Places and languages
  • Europe
  • English
Service Availability
Links
Documents
Service phase
  • Production
Version
  • 1.0
Last Update
  • 20.09.2020

The EOSC portal is been jointly developed and maintained by the EOSC-hub, eInfraCentral and OpenAIRE-Advance projects funded by the European

Union’s Horizon 2020 research and innovation programme with contribution of the European Commission

2018 EOSC Portal